Question 1

How does escrow work?

Accepted Answer

When you check out, the full amount is charged and held by our payment processor. The specialist starts work knowing the money is secured, and it's only released to their wallet when you mark the order complete.

Question 2

What does JadeWorx charge?

Accepted Answer

Clients pay a 5% service fee at checkout. Specialists pay a 15% commission on completed earnings. There are no subscriptions, listing fees or proposal fees.

Question 3

What if the delivery isn't right?

Accepted Answer

Send it back for a revision from the order page — every package includes a revision allowance. If it still misses the brief, request a refund and our team reviews both sides.

Question 4

How do I get the verified badge?

Accepted Answer

Complete your profile with a display name and headline, then request verification from your profile page. We confirm your email and review your services and completed work, usually within 24 hours.

Question 5

When can I withdraw my earnings?

Accepted Answer

Earnings sit as pending while an order is in progress and become available the moment the buyer marks it complete. Request a payout from your wallet and we process it to your payout method.

Question 6

Can I pay an invoice without an account?

Accepted Answer

Yes. Specialists can send a shareable payment link, and the invoice can be paid securely by card or Link without signing up.

Question 7

Why did my JadeWorx email land in spam?

Accepted Answer

Verification and notification emails occasionally get filtered. Check your spam or promotions folder, mark the message as Not spam, and add our sending address to your contacts so future emails arrive normally.

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